It's been nothing short of a nightmare dealing with QB Payroll.  I know that it isn't AppleCare, but they could learn a thing or two.  I've also spent hours on the phone with AppleCare, but the issue/case/ticket stays with the same detail/Case ID where as QBO starts a new case number when you get a new advisor.  Last week I thought I was on hold, but it appeared that the advisor just canceled the call.  The next advisor said she would review the case and call me at 1:30.  That was on Friday... no call.  I also replied to the email from "Kenneth" with the case ID and no reply.  This is an issue with unemployment taxes that they withdrew from our account, but failed to pay.  Is there any way to skip to the top?  We need top tier tax support to be credited what they took from us and it doesn't seem possible.