I have had it up to my nose regarding customer service. I have been a customer of QuickBooks since 2013 and the service especially when I ask to have the call estcoalated to a supervisor or manager. The lie and say they can't do that, while others do  the right thing and pass you through. But know this the get in trouble when they do. If they are from the Philippines they don't answer you the first time then the second time they stop talking to you and hope you hange up, but if you don't hang up the cut the phone call off by ending the conversation. I have had enough and I am waiting for FreshBooks to call me about signing up with them.  But I called freshBooks on Thursday and still a sales agent has not call me back yet this is not a good start with them either. James Taylor Discount Casters and Wheels