Hey there, @tclark47988. It’s great to have someone like you diving into the details and asking important questions. I'm here to help you navigate this process and ensure everything goes smoothly.

You’ve hit the nail on the head: the 20-minute entry will show as 0.3333333 in the QTY column on the invoice. However, it won't automatically change to the hh:mm format when printed or downloaded as a PDF.

To save and print the invoice, follow these steps:

1. Navigate to the Projects menu.

2. Select the project and head over to the Transactions tab.

3. Look for the billable expense or timesheet in the list.

4. Choose Convert to invoice under the Action column.

5. Double-check the details for accuracy.

6. Once everything looks good, hit Save. Then, Print and download.

For more detailed guidance, visit this article: Invoice customers for project expenses in QuickBooks Online.

Since the time entry won’t convert to hh:mm format, you can use a third-party app to make necessary adjustments before sending the invoice to your customer as a workaround. You can easily find one through QuickBooks Online (QBO). Here’s how:

1. Go to the Apps menu and open the Find apps tab.

2. Look for an app by entering any keyword in the search bar or using the Browse categories dropdown.

We recognize how important the time entry conversion feature is to your workflow. To help you enhance your experience with us, feel free to provide feedback as suggested by my colleague, jenop2.

In case you want to use projects to monitor your work expenses, check out this article for more guidance: Track hourly labor costs and profitability by project.

I appreciate your proactive approach to resolving these details. If you have any further questions regarding invoices, please let me know. Your success is our priority. Have a great day!