I want you to know that I’m here to support you, and I appreciate you bringing this matter to our attention, MALMAL. Your concerns are important to us, and my goal is to ensure you receive the assistance you need, particularly regarding the automatic application of vendor credits when paying your bills. To provide you with the best possible support, I would like to clarify a few details about your situation.
Could you please confirm whether you have completed the troubleshooting steps outlined by my colleague KimberlyS? If you haven't yet done so, I recommend following those diagnostic procedures to eliminate any potential browser-related issues.
Alternatively, if you've already done the suggested resolution, I encourage you to contact our live support team directly. These experts have the resources and tools to conduct a thorough review of your account through screen-sharing. By engaging in a screen-sharing session, they can closely examine the specifics of your situation in real time, allowing for a more thorough investigation.
I'll show you how you can reach them:
- Go to the Help icon.
- Select the Search tab and hit Contact Us.
- Click the Ask about something else tab.
- Key in your concern and hit Continue.
- Choose a way to connect with us:
- Have us call you - Get a call from a support expert.
- Chat with us - Start a conversation with a support expert.
You can check out their support hours to determine their availability.
Additionally, you can check out these resources for guidance on handling your bills and the associated payments and sending them out:
Our dedicated customer service team stands ready to assist you every step of the way, MALMAL. If you have additional questions about managing your vendor transactions, share them with me by commenting below. Keep safe!
