I acknowledge that the previous collapsing behavior makes your work more efficient, derbyrose. We have an update for you, and I'll share them below.
Our engineering team had resolved the report's collapsing issue with our latest release (R9_55) of QuickBooks Desktop. That said, the investigation (INV-1128330) mentioned above has been closed. Additionally, the ability to revert back the update is unavailable. To ensure you get the most up-to-date information, visit this article:
Update QuickBooks Desktop to the latest release.
On the other hand, I recommend contacting our live experts if the whole report still collapses instead of by parent account. Rest assured that we're doing everything we can to prioritize this matter. Follow the steps below:
- Go to the Help icon, then select QuickBooks Desktop Help.
- Press Contact Us.
- Enter a description of your subscription concern, then click Continue.
Please ensure you check our operating hours for a prompt response in this article:
Contact QuickBooks Desktop Support.
Here's an article detailing what you can do with this feature:
Create and use custom fields in QuickBooks Desktop.
Furthermore, scan this reference to personalize them:
Customize reports in QuickBooks Desktop.
I appreciate your continued patience while working on a fix. Count on me if you need a hand tailoring financial reports according to your need. We'll be right here to assist you promptly.
