I have been on hold for 90 minutes to speak with a supervisor about a call to help to find out why I kept getting messages on my screen saying my subscription would be up in 7, 6, 5 etc, days......and I could barely understand the man.  I said, "I'm sorry I'm having a really hard time understanding your accent " several times.....then I asked to speak to a supervisor because he was rude and said something....unintelligible about english (the only word I got).  I asked if his accent was Israeli and mentioned that I was trying to understand him and he refused to transfer me to a supervisor and told me to call back.

I did, the girl transferred me to a supervisor 90 minutes ago....I'm not sitting here any more......I expressed politely that I was having trouble understanding both of them....the microphone was terrible and they had thick accents. (and I speak other languages....so I am used to speaking foreign words!).  Shameful that your employees are rude and there is no recourse when you have an issue.  I then went to a chat line to figure out what was up with these messages and 20 minutes later, after multiple messages, I was transferred....but that didn't happen...the screen simply froze.  

DO BETTER.  I am currently evaluating other programs.......

And I feel like leaving the line open for the weekend............permanent hold waiting for someone, anyone to answer.