I absolutely see where you're coming from, @LHCbz. Contacting support and not able to achieve your goal can be overwhelming. Yet, I appreciate your effort in reaching us. Let me share an alternative way for you to connect with our support.
You can choose to get a callback from our support so you don't have to wait on the queue. Here's how:
- Open your account and choose the Help (?) icon.
- Enter your concern in the search field and click on Contact Us.
- Choose a way to connect with us:
- Chat with an expert
- Get a Callback from the live expert.
Support for Simple Start, Essentials, and Plus subscriptions is available from 6 AM to 6 PM PT, Monday through Friday. On Saturdays, support hours are from 6 AM to 3 PM PT. However, Advanced users can access support at any time.
Additionally, if you wish to download your financial data to your local hard drive, refer to this article: Export reports, lists, and other data from QuickBooks Online.
If you encounter any other issues with your invoices or receiving payments from your customers, feel free to add them in the comment section below. Our team is always here to help.
