I appreciate the steps you've undertaken to address this issue, LHCbz. Let me help you by routing you to our QuickBooks Online (QBO) customer care team.

With your QBO Essential and Plus subscription, you can generate the Invoices and Received Payments reports. To maximize the features of your subscription, explore the available reports in your QBO plan with the provided reference material: Reports included in your QuickBooks Online subscription.

Since utilizing other browsers didn't work, I recommend contacting our QBO support team. They can investigate this matter by accessing your account using their tools. Rest assured, they will address your inquiry and provide an adequate solution.

Here's how you can reach them:

1. Sigh into your QBO account.
2. At the right-upper screen of your QBO account, click Help (?).
3. Go to Search, then type in Contact Support.
4. Click on the Contact Support tab.
5. You have the option to either chat with an expert or receive a callback from them.

Please know that our QBO customer team support hours vary on your subscription. Here's a guide you can check:

• QBO Simple Start, Plus, and Essentials support team are available Mondays to Fridays from 6 am to 6 pm and Saturdays from 6 am to 3 pm.
• QBO Advanced support team is available at any time of the day.

Additionally, I'll be leaving you this article that you can use when exporting your reports outside of QBO: Export reports, lists, and other data from QuickBooks Online.

Keep me posted if you need more assistance working with QBO reports, LHCbz. I’ll jump right back in to help you further.