I can help you fix the error you encountered when approving helpful comments, Jesse. I'll provide the troubleshooting steps below.
You can log in to your QBO account using a private window. Thus, there are times when too much historical data from the browser causes discrepancies that affect the view and performance of your QuickBooks.
To help us determine if this is a browser-related issue, feel free to use either of these keyboard shortcuts to open an incognito window, depending on your browser:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
If it works, you can return to your original browser and clear its cache, not the cookies, to start fresh. You can also use another supported, up-to-date browser that is already installed to narrow down the results.
However, if this issue is about the price rules feature, we currently have an open investigation about this. Although this is being actively looked at, we're unable to provide a specific time frame for resolutio. Please know that our engineers are aware of the issue and are in the process of being prioritized.
With this, you can reach out to our Customer Support Team. Here's how:
- Log in to your QBO account.
- Click the ? Help button at the top right corner.
- Go to the Search tab and enter your concern in the search field.
- Select Contact Us and choose a way to connect with us.
Moreover, you can check out this article for more information about managing pricing rules for specific products and services in QuickBooks Online (QBO): Set price rules in QuickBooks Online.
Also, we have various reports that we can pull up to help you track your business: Run reports in QuickBooks Online.
Ping me a reply if you have any further questions about price rules or any other QuickBooks-related concerns. I'll always be ready to assist you. Stay healthy and hydrated.
