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ZackE
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Thanks for joining the Community and getting involved with this thread, MMAC1. I appreciate your detailed information.

 

Since you're noticing all reports show shifting fonts when viewing them, and they aren't all showing the same data you're used to each report displaying, I'd recommend performing some of the recommended troubleshooting mentioned by my colleagues above.

 

In the event none of our recommended troubleshooting processes help you to get reports to display like you'd prefer them to, you'll want to get in touch with our Customer Care team. There's currently two investigations (INV-112614 and INV-112833) which might relate to what you're encountering.

 

They can be reached while using QuickBooks.

 

Here's how:

 

  1. In your top menu bar, go to Help, then QuickBooks Desktop Help.


     
  2. Click Contact Us.


     
  3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.


     
  4. Hit Continue.


     
  5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

 

Once you're connected with an agent, you'll be able to provide them with both investigation case numbers. They'll be able to pull up your account in a secure environment and conduct further research with you.

 

Be sure to review their support hours so you'll know when agents are available.

 

I've also included a detailed resource about working with Release 9 which may come in handy moving forward: Release notes for QuickBooks 2024

 

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful Thursday!

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