I'll provide the details about the ongoing issue of being unable to collapse reports after updating QuickBooks Desktop (QBDT) Enterprise to the newest version, @D Cicero.
Please be aware that there's an ongoing investigation regarding users unable to collapse the reports after updating to the latest QBDT version. Our product engineers are fully aware of the issue and are working hard to find a solution. Although we don't have an exact timeframe for the resolution yet, please rest assured that we're actively working on it.
In the meantime, I suggest reaching out to our support team so they can add you to the affected user list and receive timely updates about this matter whenever available.
Here's how to contact them within QBDT:
- Open your company account.
- Go to the Help tab and select QuickBooks Desktop Help / Contact Us.
- Select Contact Us.
- Enter a summary of your concern, then click Continue.
- Follow the on-screen steps to continue.
- Select either Chat with us or Have us call you.
For more info about QBDT support and their hours of operation, please refer to this article: Contact QBDT support.
For future reference, I'll attach this article to get more info about revising memorized reports and more in QBDT: Create, access, and modify memorized reports.
I'll be around to assist with any other questions about generating and memorizing reports. Take care.
