Thank you for your reply, Morgan B.  Unfortunately, allowing outside access to my system is not an option, and because of how busy we are, I am not able to carve out an hour or three for telephone consultation during the day for something that is more of an annoyance than an actual problem.  I can print selections from the draw account registers as something of a workaround, because even though the format isn't as clean as a report, it does capture all the transactions.

However, if anyone has any other ideas on different things to try, I would appreciate reading about them and trying.