Your active participation and efforts in attaching a screenshot is much appreciated, pennees. Let me route you in the right direction of support so we can identify the root cause of this problem. Our goal is to provide you with the most effective and efficient assistance possible, ensuring that we not only address the immediate concern but also prevent similar issues from occurring in the future.

Since the troubleshooting steps didn't work, the next best course of action is to connect you with our live support team. They have access to advanced diagnostic tools and can provide real-time assistance to get to the root of this problem.

Our live support team is specially trained to handle complex technical issues like the one you're experiencing. They have the ability to initiate a screen-sharing session, which will allow them to see exactly what's happening on your company file when you attempt to run your Balance Sheet report.

I'll show you how you can reach them:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.

2. Hit Contact Us.

3. Give a brief description of your issue, then Continue. 

4. Sign in to your Intuit account, choose Continue, and then Continue with my account.

5. We'll email you a single-use code. Enter your code and select Continue.
6. Click chat with us or Have us call you.

Check out their operation hours to determine their availability.

Our committed live support staff is prepared to offer you comprehensive assistance throughout this process, pennees. I recognize that technical difficulties can be challenging, and we're here to provide the help and direction you need. If you have any other concerns about report management, please don't hesitate to share them in the comments section below. I'm here to address all your questions and concerns. Thank you again for your patience and cooperation throughout this process. We're committed to resolving this matter for you as quickly and thoroughly as possible.