I appreciate you joining the thread, @Kjorchards. I understand how frustrating it can be when you're unable to manage your invoices smoothly, especially if it's crucial for your operations.
If you're using an iOS device, I recommend reaching out to our support team for help. There's an ongoing investigation (INV-111929) related to this issue, and contacting support will ensure you receive updates on the progress.
Here's how:
- Log in to your QuickBooks Online (QBO) account.
- Navigate to the Help menu.
- Open the Search tab and select Contact Us.
- Enter a short explanation of your concern, then click Continue.
- Choose a way to connect with us.
As a workaround, use an Android device or login to QBO through a mobile or web browser to accomplish your invoice tasks. Alternatively, create the invoice from the app dashboard or through the + icon from the Customer profile.
However, if you're encountering the same problem on an Android device, you can perform some troubleshooting steps. The accumulation of data can contribute to this issue within the application.
Follow these steps:
- Open Settings.
- Choose Apps (varies by device).
- Select QuickBooks app from the list, then Storage.
- Tap Clear Data.
If the issue persists, uninstall and reinstall the app. This will remove any cached or corrupted files, giving you a fresh start without potential data issues.
If you have further questions or concerns, feel free to share them here. Your satisfaction is my priority, and I'm here to assist you. Take care.
