Yes, the mentioned INV has already been tagged as resolved, @Go Get Geek. Rest assured, we're here to assist you with this concern.
Please know that the error message is working as designed. It indicates there's an inactive account associated with each billable expense transaction. I recommend ensuring that all your accounts in your Charts of Accounts where the transactions are recorded are active and using the Hide unbilled expenses tool again.
Also, there are things that you have to keep in mind while using this tool:
- The tool will not fix billable expenses that are dated before the start date of the inventory item tied to that transaction.
- Change the date period of the tool to reduce the number of transactions it is touching.
- The Manage Billable Expense tool won't correct time charges.
However, if you still encounter the same error, I recommend running the Unbilled Charges report and editing each transaction individually. You can follow these steps:
- Go to the Reports.
- On the Seach Tab, type Unbilled Charges report.
- Filter the Date.
- Edit each transaction individually.
If the issue persists, I recommend contacting our QuickBooks Online support team for further investigation.
Moreover, you can check out this article to help you track bills and record the payments in QuickBooks: Enter and manage bills and bill payments in QuickBooks Online.
Feel free to reach out here if you have more questions or concerns related to transactions in QuickBooks Online. We're always here to help. Have a good one.
