Thanks for getting involved with this thread, BAHumphrey and cin2. I appreciate your detailed information.

I've reviewed our ongoing investigations and can confirm there's a recently created investigation about report fonts becoming too small and the zoom feature not functioning after updating to Release 9 (R9).

Currently, Intuit's Product Investigations team is researching the situation and gathering information. For the time being, there's a workaround mentioned in our investigation which I'd recommend trying if possible.

Here's how:
 

1. If you have an older version of QuickBooks available, like QuickBooks 2023, open it and run a report.
2. Modify your report's font to a larger size, like 14.
3. Save the changes, and your report will adjust.
4. Go back to QuickBooks 2024 and run the same report.
5. Go to Customize and adjust its font to your preferred size. The report's font size will now adjust.

Since you're impacted by this, I'd recommend getting in touch with our Customer Care team and referencing the investigation's case number (INV-112529). They'll be able to pull up your account in a secure environment, conduct further research with you, and add the account to our list of affected users if necessary. This ensures you'll receive email notifications about any updates relating to our investigation.

They can be reached while using QuickBooks.

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
   
   
    
4. Hit Continue.
   
   
    
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

Please feel welcome to send a reply if there's any additional questions. Enjoy the rest of your Thursday!