I appreciate your effort in sending us a screenshot and for verifying your sent invoices in the audit log, MBear. I'll do my best to assist you and ensure you'll be able to see the Sent Date of your invoices in QuickBooks Online.
The Sent Date status will be displayed in the Invoice Activity section when the invoice has been successfully sent to your customer. To confirm this, you can verify the details by reopening your invoice. This allows you to ensure that all information is correct and that the invoice has been dispatched properly.
If you find out that the invoice was successfully transmitted to your customer, let's perform basic troubleshooting steps to resolve this issue. Let's start by accessing your account through a private browser or incognito window. This is a good place to start troubleshooting since this browser type doesn't store cache.
You can refer to the following keyboard shortcuts below:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If the issue is fixed, go back to your original browser and clear the cache to improve performance. If it continues, use other supported browser to see if the problem is specific to one browser or due to other factors.
If you notice that your invoice was not sent to your customer, I recommend to resend it. Before doing so, double-check that you have entered the correct email address to prevent delivery issues.
After that, go back to the All Sales tab to see the invoice Sent Date. You can also follow the steps provided by my colleague above for more guidance.
Additionally, you can utilize the recurring transaction feature in QuickBooks Online to automate regular billing and payments. This feature allows you to set up transactions that occur at specified intervals, saving you time and reducing the risk of missed entries: Create recurring transactions in QuickBooks Online.
As you finalize your invoices, remember that the Community space is your best ally. If you encounter any bumps along the way, we're here to support you. Let’s keep your financial success on track.
