Exactly right. I don't think the QB customer service people who reply to us on this thread actually use QB for their daily accounting operations like we do. Five months later and looks where we're at with their "fixes". All that's been done is making the tool not work, when it worked fine before their updates in May. I'm frustrated with how little they do to resolve nationwide disruptions of our work that they created. It's like they're boiling a frog, or something.