That $103k is an accumulation of different invoices from various customers.  This is now 1000% on your end and should be a very simple fix.  Call me and get my CC number, debit my existing account on file, I'll overnight you a check, or some other not-difficult way to take care of this issue.  You can't just hold my money hostage, especially that much, and then make excuses as to why you can't navigate minor technical issues and get the ball rolling again.  You guys are severely affecting my cash flow and I'm a contractor.  Cash flow is our lifeblood.  It's a constant stream of money-in, money-out and all I have right now is money out with no resolution in sight.