Thank you for detailing the troubleshooting actions you've tried to address the error, Sggrooming. I'm ready to help and share different methods to ensure you can create invoices smoothly.
Some users have reported getting an error when creating sales entries on their iOS devices. Our engineers are aware of the issue and actively working towards finding a permanent fix.
We recommend that impacted users to contact our QBO Care Team and subscribe to the notification list to receive email updates. This is to keep you in the loop progresss of the investigation.
Here's how to contact us:
- Navigate to the Help icon in the upper right of your company to open the support window.
- In the Search tab, type a brief description of your concern in the field box and click the Contact Us button to view the support options.
- Choose Chat to initiate a conversation and Callback to speak with an agent.
In the meantime, use an Android device to create invoices or log in to QBO through a mobile or web browser. Additionally, you can track the status of your invoices and receive payments via the QuickBooks mobile app. Open each link below for detailed instructions:
We appreciate your patience while we're working through this. Visit the Community again if you have other product-related concerns or questions. We're always ready to provide the assistance you need.
