Hi there, @mdrode.

Thank you for reaching out again. The Gear icon in QuickBooks Online is an important navigation tool and should be visible. The Gear icon is usually located in the upper right corner of your QuickBooks Online interface. It looks like a small cogwheel located on the top-right part of the page.

If you're not able to see the gear icon,  I can guide you on troubleshooting your browser to ensure it runs with QuickBooks efficiently. Let's start with accessing QuickBooks Online using incognito mode or a private window. Here are the shortcut keys to go private mode in a browser:

For Google Chrome / Microsoft Edge / Opera:
 

• Windows: Ctrl + Shift + N
• Mac: Command ⌘ + Shift + N

For Firefox:
 

• Windows: Ctrl + Shift + P
• Mac: Command ⌘ + Shift + P

For Safari:
 

• Shift + Command ⌘ + N

If this works, you can proceed to clear your browser's cache and cookies to clear temporary files running in your browser that have caused the malfunctions. Otherwise, you can also use other supported browsers to ensure it runs QBO efficiently. 

Additionally, you can also learn how to edit your company settings in QuickBooks Online to personalize how QBO works the way you want it to.

If you have any additional questions besides locating the gear icon, please don’t hesitate to reach out again. We're here to help ensure your QuickBooks Online experience is smooth and efficient.