We have an ongoing report, and I assure you we’re doing everything possible to resolve this quickly, highlandhol.
Upon checking, an error report is in progress when creating invoices or estimates. I recommend contacting our representatives to be added to the list of affected users and receive updates via email. Rest assured that our software engineers are committed to fixing this promptly.
Follow the steps below:
- Navigate to the Help icon at the top right-hand corner.
- Select Search, then press the Contact Us button.
- Enter your concern in the box and hit Continue.
Please note our support hours and availability on this article: QuickBooks Online Support.
As a workaround, consider utilizing an Android device or logging in to QBO through a mobile or web browser.
To see which ones are open, overdue, or paid, refer to this article: Track the status of invoices in the QuickBooks Online mobile app.
Furthermore, save this reference as a guide for registering your receivables via browser: Record invoice payments in QuickBooks Online.
I appreciate your continued patience while working on a fix. You can add more concerns aside from making invoices below. We'll be here to assist you.
