I appreciate you for joining this thread, Johnny. I'm here to address your question with various scenarios applicable.
To begin with, I would like to inquire about the specific error you're experiencing in your QuickBooks Online (QBO) app. Have you encountered the same error when creating an invoice, or are you stuck in a loop like the others? Also, please let me know what type of device you're using to run the QBO app software. Providing this information can help us narrow down the solution to resolve the issue on your end.
Furthermore, if you're using an iOS device for your QBO app, know that there's an investigation about the error "That didn't work. Call succeeded but the payload is empty." when creating an invoice or estimate. I suggest contacting our QBO care team support, so you'll be added to the affected users and receive updates through email.
Here's how to get ahold of them:
- Sign in to your QBO account.
- Click on Help (?) at the upper right corner of your screen.
- Tap on Search, then select Contact Us.
- Select a topic to connect with the right expert.
- Choose how to contact our QB support team.
- Via a Callback, where they’ll save you a spot and call you back.
- Via Chat, start a chat with our support.
Please note that the availability of our QBO care team support hours depends on your subscription. Here's the list:
- QBO Simple Start, Plus, and Essentials support teams are available Mondays to Fridays from 6 am to 6 pm and Saturdays from 6 am to 3 pm following Pacific Time.
- QBO Advance user support team is available 24/7 for assistance.
In the meantime, I suggest sending the estimates and invoices through a web browser.
Furthermore, you can personalize your invoices and estimates based on your business needs: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Keep me posted if you have any other QBO-related concerns, Johnny. I'm always here to help! Keep safe!
