I appreciate you for following the steps provided by my colleague above, S16641. Let me route you in the right direction for support regarding this matter.
Currently, there's an investigation into users being unable to enter invoices in the QuickBooks Online mobile app. While our product engineers are diligently working to find a permanent resolution for this, I recommend getting in touch with our live technical support team. This way, they can add you to the affected users list so you can receive email updates about the investigation's progress. Here's how to reach out through the QuickBooks Online website:
- Go to the Help menu and select the Search tab.
- Next, click Contact Us.
- Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
- Lastly, pick either Start a Chat or Get a Callback to start connecting with them.
You may also head to this link to reach out to our support team. Additionally, make sure to check our support hours in this article so your concerns get addressed promptly: QuickBooks Online Support.
In the meantime, you can still invoice your customers using the browser on your device. For step-by-step guidance, please refer to this helpful article: Create invoices in QuickBooks Online.
For future reference, here's an article on receiving and recording customer payments in QuickBooks: Record invoice payments in QuickBooks Online.
Feel free to come back to the Community if you have any other concerns about invoicing or the mobile app, S16641. I'll be right here to ensure you're well taken care of.
