Hi there, Dawn.
I understand the importance of invoicing your customers properly. The issue has already been forwarded to our product engineering team, who are looking forward to fixing the problem. I recommend contacting our QBO support again to receive updates about the status of the investigation.
Here's how:
- Head to this link: Contact Us.
- Select QuickBooks Online product and click Continue.
- Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
While waiting for an update, you can customize the appearance and layout of your invoices to improve your business's transactions with QuickBooks Online.
Please don't hesitate to leave a reply if you have additional concerns besides invoices. We're always here to assist you.
