Thank you for bringing this issue to our attention, @S16641. Let me help you retrieve your data as soon as possible so you can get back to your business.
For most general issues with QBO app, clearing the app's cache can help resolve them. By clearing the cache, you can remove historical data and access QuickBooks with a clean state.
To start, let's refresh your data to see the latest available information in your QBO app to resolve this unexpected behavior.
Here's how:
iOS
- Go to Settings, then tap General.
- Click iPhone Storage, then tap the QuickBooks Online app.
- Select Offload App.
This will free up the storage without deleting your app's documents and data.
Android
- Go to Menu ☰, then tap More Options ⋮.
- Select Settings, then Refresh Data.
- Click YES to confirm.
If the issue persists, you can uninstall and reinstall the Online mobile application. Otherwise, if the problem continues, you can access QuickBooks Online using other supported browsers.
Additionally, you can visit this article to learn how to personalize and add specific information to your sales forms, enabling you to create professional-looking invoices, estimates, and sales receipts in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.
If you have any more questions or need further assistance with managing your invoices feel free to comment down below.
