I appreciate what you've done so far, @NotShayD. Let me direct you to the best support group available to get this issue sorted out so you can successfully create an invoice on your QuickBooks Online (QBO) mobile app.
Since you've already uninstalled and reinstalled the app yet the issue persists, I recommend contacting our Support team. They have the necessary tools and expertise to conduct a more in-depth investigation into this matter and create an investigation ticket if needed.
Here's how:
- On your browser, go to the Help menu.
- Select Contact Us.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Additionally, you can check out this article for the support scheduled hours, and if you want to see the number to directly contact them: QuickBooks Online Support.
Furthermore, I'm leaving these articles for future reference in tracking your invoice status and payments in the QuickBooks mobile app:
Don't hesitate to tap the Reply button if you have clarification about managing invoices and other QuickBooks-related queries.
