We don't want you to experience this, @bushy402. Let me help you fix the issue with the description in the product/service box on your QuickBooks Online (QBO) invoice.

The first thing I can suggest is to refresh your browser. If the issue persists, open your browser's private window. It allows you to isolate the cache, which is the common cause of unusual behaviors.

Here are the shortcut keys:

• Mozilla Firefox and Microsoft Edge: Press Ctrl + Shift + N
• Google Chrome: Press Ctrl + Shift + N
• Safari: Press Command + Shift + N

If that works, return to your regular browser and clear its cache. Otherwise, open an alternative browser that's available for you. 

Additionally, when your customer submits a payment, it's important to record it in QBO to ensure alignment with your invoice records.

I'm just a post away if you need further assistance managing your invoices in QBO. Stay safe.