@CarlSJ  RE: As much as I want to assist, the Community is a public forum that prevents us from accessing accounts for security reasons.

What does that have to do with anything?  There's nothing in the user's account that would inform this bug. It's just another QuickBooks Online bug impacting multiple customers - likely everyone who tries this. Did you set it up and try it? I expect not.

RE: Since you've mentioned that it's been a week without a response, It's best to contact our Support Team for a follow-up.

You are Intuit's support team.