That's not the experience we want you to have when reversing journal entries in QuickBooks Online (QBO) @MarcP. Let me route you to the best support available.

As much as I want to assist, the Community is a public forum that prevents us from accessing accounts for security reasons. That's why we're unable to perform screen sharing.

Since you've mentioned that it's been a week without a response, It's best to contact our Support Team for a follow-up. Please note that only our support representatives can check the issue further with their tools and initiate an investigation if necessary.

Furthermore, I've attached this article as your reference in reconciling accounts so that your bank or credit card statements match: Start a reconciliation.

I'm all ears for any other queries regarding reversing journal entries. Take care.