Let me make it up to you and ensure your customer information will saved during the receipt process in QuickBooks Online (QBO).
We can perform some troubleshooting steps to fix this issue. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses.
Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.
If you've done this already and the issue persists, I highly suggest contacting our customer care team. They have the necessary tools to check your account and investigate this further.
You can access these resources to learn more about the feature and how to check, add, or match transactions in the program:
You can always reach out to me on this page for any follow-up questions or concerns regarding the functionality. I'm here to assist you at all times.
