The time and effort you spent in contacting our live support is appreciated, SN07. Your patience and persistence in seeking a resolution are truly valued. My team and I aim to ensure you receive the best possible service and support. We understand that navigating technical issues can be challenging, and we are committed to addressing your concerns thoroughly and effectively.
To start, we can install the latest release of QuickBooks to guarantee everything is up to date. Then, email a test transaction to yourself. If you're still experiencing the same issues, you'll need to open your online email service and assess your settings and filter preferences, which may be blocking your emails from QuickBooks by accident.
Since you're using Yahoo! Mail, refer to the following steps:
- Go to your Yahoo Account Security page.
- Turn on the Two-step verification and Allow apps that use less secure sign-in features.
- Go back to QuickBooks and email yourself a test transaction.
If you still can't send emails, use Yahoo's generate third-party app passwords tool. It creates a random password you can use to connect QuickBooks. You only need to do this once.
Afterward, check your antivirus settings, as your antivirus software may accidentally block the connection. Visit your antivirus providers website for guidance on how to allow port exceptions. For detailed instructions, please refer to Step 3 in the related article: Fix webmail password issues in QuickBooks Desktop.
Alternatively, if you've performed the troubleshooting procedures, I recommend contacting our live support team again. While I understand that you may have already spent significant time with them, they have access to additional resources, including screen sharing, that can help investigate the issue further.
Thank you for your continued trust and for allowing us the opportunity to assist you, SN07. Please let me know in the comments section below if you have additional questions about email processes in QuickBooks. I'll be here to help you every step of the way.
