We recognize the time and effort you put into contacting our support team about the investigation, 4860. I’d like to clarify why your clients are still unable to set up the Autopay function.
We received similar cases where customers didn't have the option to set up the Autopay feature. I know that you've reached out to our QuickBooks Online (QBO) Care Team about this issue. I still recommend contacting them again so they can gather additional data to investigate this further.
Here's how to contact us:
- Navigate to the Help icon in the upper right of your company to display the support window.
- Go to the Search tab, and enter a brief description of your concern in the field box.
- Click the Contact Us button to view the support options.
- Select Chat to initiate a conversation and Callback to speak with an agent.
Once the issue is resolved, browse this article for detailed instructions to configure the Autopay feature: Set up Autopay for recurring invoices in QuickBooks Online.
Take a look at these articles for insights on automating credit card payments with a recurring sales receipt and creating recurring transactions:
Don't hesitate to visit the Community for other product-related concerns or questions about managing customer payments. The Community is always ready to provide the support you need.
