I'm here all ears to listen and take note of your feedback, @bglynn58.

We're currently evolving and updating the product and services we offer to fit every business need. At this time, the Advanced Inventory and Unit of Measure features are only available with QuickBooks Desktop Premier and Enterprise.

If you wish to change your QuickBooks platform, you can check out the link below for comparison and available discounts.

QuickBooks products

Meanwhile, may I know what specific task are you doing when you get the "We are working on it" message? I can give you some recommendations once I have the details or check my resources to verify if there's an on-going investigation about it.

Let me know how it goes or if you have any follow-up questions. I'll be keeping an eye out for your response and look forward to getting to the bottom of this.