Canceling the original incorrect transactions is vital for your financial activity, coconnor. I can direct you to our experts for further help with reversal entries.
You're right that the prompt to enter a password appears when making changes to a closed book. Since you've encountered the same message for an open book, I recommend contacting our support team. They can securely access your account to conduct further investigation. I'll show you how.
- Navigate to the Help icon at the top right-hand corner.
- Select Search, then press the Contact Us button.
- Enter your question in the box and hit Continue.
Please note our support hours and availability on this article:
QuickBooks Online Support.
Check out this guide to permanently remove the JE:
Reverse or delete a journal entry in QuickBooks Online.
Furthermore, you can track any modifications made after closing your books or revising the password through this reference:
Edit your closed books in QuickBooks Online.
Count me in for additional help in the reversion process. I'm always ready to assist.
