I recognize how frustrating this situation could be, as this impacts your business operations, @lpblue . Allow me to add ways and route you to the best support to address this effectively.
Have you encountered a specific issue while accessing the location feature? It would help us if you could provide additional details to narrow down the root cause of this concern.
The Tracking location is available for both Plus and Advance users. You can refer to the setup and use the location tracking guide for detailed instructions to configure it correctly to enable functionality.
For autopay, QuickBooks Online's Autopay lets customers(payors) make payments for recurring invoices automatically if the QuickBooks Payments account is connected and activated, then ensure to set up autopay correctly by following this article: Set up Autopay for recurring invoices.
If you've followed all the steps and the issue persists, I recommend contacting our Technical Support team. They can utilize screen sharing to conduct a thorough investigation and find you a fix in a secure environment.
Here's how:
- Sign in to your QuickBooks Online company.
- Go to Help.
- Select the Search tab, then choose Contact Us.
- Type in your issue or concern in the field.
- Hit Continue.
- Click the Chat or Callback option.
Our support hours for Plus, Essentials, and Simple Start are Monday-Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT, Advanced, any time, any day.
Moreover, check this article to help you create personalized sales forms inside the program: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Keep me posted if you have other questions about handing over invoices and payments. I'll find ways to find a fix. Stay safe.
