We’re committed to making things right for you, @dawnjohnson. Please allow me to help you get the support you need.
We have similar reported cases where the description for the second line item of the invoice shows as Hidden.
For now, if you've verified that the product or service has a description on the Products and services page and there isn't an option to hide the item's description, I recommend contacting our support team for further investigation.
- From your QuickBooks account, go to the Help menu.
- Choose to Contact Us.
- Type in your concern, then click on Let's Talk.
- Select a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
You can visit this article for the schedule details of our support: QuickBooks Online Support.
I've also included a couple of detailed resources about working with invoices which can be handy moving forward:
Don't hesitate to send a reply if you have further questions about managing invoices in QBO. We're always here in the Community to help.
