I don't know about you, but I don't have a lot of time to look up the phone carriers of hundreds of customers to find up their phone carriers and update their client records.  I can use my carrier's online text feature, use the share link feature to copy the link, paste it to a text message, and send the link for the "I never saw it clients" even thought I can tell the email was opened, but that is such a waste of time also.  But again, this should not be what we are paying Quickbooks for in 2024.  Excuse me for thinking this product should be a little more current in capability and technology.