Thank you for your detailed feedback and patience, ERS. Let’s delve into the specifics to find the ultimate solution for ensuring your logo looks professional everywhere.
I know that the problem you’re encountering involves the size of the logo in the email when invoices are sent, rather than the size of the logo on the invoice itself. I’ve tested the issue, and the logo size appears correctly when viewing the invoice. However, the size discrepancy appears only in the email preview, which seems to be the root of the problem.
Since the issue is isolated to email rendering, it’s likely due to how the email client or provider interprets the formatting and logo size, which can vary between clients.
If you haven’t already, view the email in different clients or webmail services to see if the issue is specific to one provider.
If the same thing happens, I suggest contacting our Customer Support Team. They can analyze the email formatting and provide a tailored solution. Providing screenshots and details will be helpful.
Here's how:
- Go to the (?) Help icon.
- Select Talk to a Human.
- Enter a short description of your concern.
- Click on I still need a human.
- Tap Contact Us to connect with our live support.
- Choose to Get a callback.
See this article for more information about the new invoice experience in QBO: See what’s new with estimates and invoices.
Furthermore, if you need assistance managing invoice payments in the program, visit this link: Record invoice payments.
I appreciate your patience as we work to address this matter. Your feedback is crucial, and we’re committed to improving the quality of our services. We're here to support you with email invoices and ensure your success.
