Hello there, I Dream A Highway.
We've received similar cases or reports about being unable to add or update product and service names with slash (/) characters, getting an error. As a workaround, you can replace the slash (/) with a dash (-).
In the meantime, I recommend contacting our support team for you to be added to affected users. This way, you'll receive email updates on the investigation's status and be notified once the issue is addressed.
- Select Help at the top.
- Click the Search tab, then choose Contact Us.
- Select a topic or enter a brief description of your concern.
- Hit Continue, then select Start a chat and Get a callback.
Let me know if you have further questions about products and services in QuickBooks Online. I'm always here to help.
