Greetings, Paddy55.
I'd like to join this discussion and ensure your customization will be applied to the Intuit S.O. Packing Slip template.
I've replicated this on my end and was able to encounter the same issue you did. Based on the result, it seems like the template is affected by data integrity issues which causes unusual behaviors like this.
To fix it, we can create a new Sales Order Packing Slip template and customize it accordingly to show the columns in the order that you want. Here's how:
- From the Lists menu, choose Templates.
- Click the Templates drop-down button and select New. You may also press Ctrl + N.
- In the Select Template Type window, pick Sales Order, then hit OK.
- In the Basic Customization window, click the Manage Templates button.
- Change the Template Name as necessary, for example, New S.O Packing Slip.
- Click OK, then Additional Customization.
- Go to the Columns tab and apply the necessary customization.
- Click OK.
If the order still won't change, it would be a good idea to run the Verify/Rebuild process. With this, QuickBooks will be able to self-identify the cause of the data integrity issues and resolve it.
Let me know how it goes, I want to make sure this is taken care of. Thanks for dropping by, I'll be standing by for your response.
