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Simplify payday and set payroll to run automatically on QuickBooks. Explore QuickBooks Payroll

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Replying to:
Erika_K
QuickBooks Team

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Thank you for your prompt response and for following the suggested resolution of my colleague, matt. I appreciate your attention to this matter. Let me contribute further to the discussion by providing additional details about printing client statements. Specifically, I want to clarify how to exclude transactions related to sub-clients from these statements. Let me elaborate on the steps and considerations for excluding sub-client transactions to avoid any potential confusion and to facilitate a smoother execution of this task.

 

This error occurs when transactions are associated with a sub-client while payments are recorded under the parent client. In this case, if you've processed payments for this sub-client, delete the payment first, and then use the +New button to record a Receive Payment. In line with this situation, you can use the Audit Log feature. This tool allows you to review the details of the deleted transaction, which you can then use to recreate the payment accurately. Alternatively, you can run the Transaction List by Customer report or other reports containing customer activities. Following these processes will ensure you have a clear record of customer payment information, which will help you in recreating the payment. Once these steps are done, you can uncheck the Bill Parent Customer box without encountering any errors.

 

I'll guide you through the step-by-step process:

 

  1. Find the associated payments and delete them.
    image.png
  2. After that, go to the + New button.
  3. Under the Customers column, choose Receive payment.
    image.png
  4. Enter the necessary details, and click Save and close.
  5. Then, navigate to the sub-client in question and uncheck the Bill parent customer box.
  6. Once done, navigate to the sub-client and uncheck the Bill parent customer box.

 

However, if you've deposited these payments, I highly recommend consulting an accountant. Given the potential complexities involved, directly consulting an accountant can provide you with expert guidance and ensure that these adjustments are made correctly. 

 

Moreover, I understand the benefits of this feature to your business. While printing a parent statement excluding the sub-clients without unchecking the Bill parent customer box isn't available, I encourage you to submit your idea or feedback for having this functionality directly to our Product Development Team. Your input helps us address any issues you may have encountered, contributes to improving our products, and guides us towards our development process and ensuring that we deliver the best possible experience to all our customers.  

 

I'll show you how you can send one: 

 

  1. Locate the Gear icon.
  2. Under Profile, choose Feedback.
  3. Enter your feedback suggestion.
  4. Hit the Next button.
    qbo feedback.gif

 

You can stay up-to-date with the latest news about product enhancements by reviewing Intuit's Product Updates webpage.

Alternatively, you also have the option to download the statements as a PDF file tailored for a specific parent customer or client. Once you have the PDF file, you can make modifications to it using external software or tools outside of the original program. This flexibility allows you to customize the document according to your needs and preferences.

Your feedback is crucial for addressing any challenges you've faced and plays a significant role in improving our services, matt. If you require additional clarifications or adjustments are needed, comment below. The Community space is available 24/7 to assist. Thank you for your attention to this matter and your continued collaboration.

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