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Replying to:
ZackE
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Thanks for getting involved with this thread, tlm59.

 

I've reviewed our investigation about tab in journal entries, invoices, and bills moving cursors to the bottom of the screen, and can confirm it's been resolved by our Product Investigation team.

 

Since you're still encountering this issue, I'd recommend getting in touch with our Customer Care team and referencing the investigation's case number (INV-104271). They'll be able to pull up your account in a secure environment, conduct further research with you, and look into reopening our investigation if necessary.

 

They can be reached while you're signed in.

 

Here's how:

 

  1. Use the Help (?) icon.


     
  2. Click Contact Us.


     
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.


     
  4. Select Start messaging or Get a call.

 

Be sure to review their support hours so you'll know when agents are available.

 

For the time being, as a workaround, you can manually click your correct line instead of using tab.

 

I'll be here to help if there's any questions. Have an awesome Monday!

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