Hi there, @chuck27p. Accurate progress invoicing in QuickBooks Online (QBO) ensures you get paid on time, maintains proper cash flow, and reflects true project costs.
I can see the importance of this when managing your business. Since you're still experiencing the same results, I recommend contacting our QuickBooks Team again. They can investigate the issue further and provide you with a fix.
Here's how to connect with them:
- At the upper right section of your screen, select Help.
- Choose the Search tab.
- Click Contact Us.
- In the Ask about something else section, enter your concern.
- Select Continue and choose a way to connect with us.
Moreover, you might want to scan these resources when you're ready to receive and track customer payments depending on your business needs:
You can click the Reply button and tag us in the Community if you have additional questions about progress invoicing calculations in QuickBooks Online. We're here to help.
