I have done all of that. It's sort by status that's messed up. They must have changed what is considered an update in status.  In the past it would be the most recently created were at the top and the ones that had not been paid were pinned to the very top of the list. Then next in line would be most recently paid then after that would be most recently created. Now it appears to be random.  If you just sort by date then unpaid invoices could go unnoticed.  Also when you are on mobile there's no way to change the sorting. You have to switch to desktop mode. Calling support isn't really an option. I don't know if they have been told to intentionally not help customers or what is going on. I'm not surprised there's a whole industry that has sprung up selling support for QuickBooks. You definitely can't go back to the creators for support.