Your feelings are valid, emh59. I recognize your concern and see the importance of having an easy way to select customers when printing their statements in QuickBooks Desktop (QBDT).

I value your time contacting our support team and following the suggested troubleshooting steps in the thread. As much as I want to help you investigate the root cause of this issue, I have limited access to the necessary tools within the Community.

To ensure you get the most accurate and effective resolution, I'd recommend contacting our live support team again for further assistance. They have the necessary tools to check your account securely and look deeply into this issue. They can also create a ticket for investigation if needed.

Here's how to reach out to them:

1. Open your QB account.
2. Click Help and choose QuickBooks Desktop Help/Contact Us.
3. Tap the Contact Us button.
4. Enter your concern/issue, then hit Continue.
5. Sign in to your Intuit account and select Continue. Then, Continue With My Account, and an email containing a single-use code will be sent to you.
6. Enter the code and click on Continue.
7. Choose to Chat With Us or Have Us Call You.

Please check out this article for QuickBooks support hours:  Contact QuickBooks Desktop Support. In the meantime, you can manually select each customer and not the All customers to create statements.

Additionally, check out this article about sending statements to customers in QBDT: Create and send customer statements in QuickBooks Desktop.

I've also added this article for future guidance in entering charges directly into the customer’s register: Create statement charges.

This thread is always open, and you can always stick around if you have further concerns when creating customer statements in QBDT. Just post here again, and I'll help you out.