QuickBooks Online provides the ability to email multiple customers from within the software, Leslie.
I also checked and any email addresses stored in the customer's profile (separated by a comma and space) will be automatically included when sending invoices and other sales transactions.
This means that you don't need to manually type in or copy each additional email address individually each month.
If the emails are not populating automatically as expected, browser and other technical issues can prevent the automation feature from functioning properly.
In this case, I'll share the steps that can resolve common browser-related problems when using QBO. Here's how:
- Use a private/incognito browsing session or restart your browser.
- Clear your browser's cache.
- Add Intuit as a trusted site.
Let me also share these articles for additional guidance when sending out transactions:
Feel free to seek help from the Community should you have any further questions related to managing customer and sales transactions in QBO. We're always available and ready to assist whenever needed.
