I understand your desire to continue using the auto-crop feature when processing snap receipts, villhestranch. This feature can be incredibly helpful in streamlining the receipt management process
First off, please ensure that you have a stable internet connection and that your app is updated to the latest version. Now, let me guide you through the troubleshooting steps.
For iOS devices:
- Go to your phone's settings.
- Select General, then choose iPhone Storage.
- Tap QuickBooks Online from the application list.
- Select Offload App to free up the storage without deleting the documents and data for the app.
After performing these steps, power cycle your device. If the problem persists, uninstall and reinstall the app.
If the problem continues, I suggest reaching out to our Customer Support team to find the root cause of this problem. Here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?) on the top-right corner
- Select either Assistant or Search. Depending on what you choose, you can click Talk to a human, connect by starting a chat, or Get a callback.
In the meantime, while we work to resolve the issue with the auto-crop feature, I recommend that you manually crop your receipt. This temporary solution will allow you to continue processing your receipts without significant delays.
If you encounter any difficulties with your snap receipts, please don't hesitate to let me know by leaving a comment below. I'm available and prepared to help you whenever you need it.
