Hello,

I am not sure what you are saying but this is not helpful.  These are the steps I took.

Here's how:

1. From the Gear icon, select Account and Settings.
2. Select the Company tab.
3. In the Contact info section, click the Pencil icon.
4. Uncheck the Same as company email checkbox.
5. Enter the new email address in the Customer-facing email field.
6. Select Save and Done.

I changed our customer facing email to our company email at our company domain.  However, when customers click reply to an estimate that is emailed to them, the reply goes to [email address removed]  which is an undeliverable email address.  This is the issue.  This is a new problem.  This functionality used to work.