Thank you for joining the conversation, @kschondorf. I'm happy to provide some steps to help you receive responses from your customers when you send estimates.
Once you follow the steps to use your company email as a customer-facing address, you should be able to see the customer's reply on estimates.
Make sure that your email address is correct in the Company Settings. You can also verify with your email provider if there are issues on their end, such as temporary unavailability or maintenance of their servers.
If you notice a Show quoted text in an email, it means the customer's reply is hidden. You can click this to reveal their message.
If you still can't see their reply, I suggest contacting our QuickBooks Team. They can investigate why you're unable to view customer replies and provide further assistance. Here's how to connect with them:
- Go to Help (?).
- Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Additionally, you can customize the appearance and layout of sales forms to improve your business communications, ensuring customers see only the most relevant information.
Feel free to ask if you have more questions about viewing customer replies in QuickBooks emails. I'm here to assist you further.
